And yes, our financials are being hurt by this. First, how do you think about air capacity? He wedded his beautiful wife Amy Joy Robert at the St. Regis in New York. Please be safe and good night.Ladies and gentlemen, this concludes today's conference call. These recent trends are a reminder we're still in the very early days of a fragile recovery that will likely be uneven for some time to come.As Glenn emphasized, this has been a challenging quarter that has involved some very difficult decisions and a number of other actions that will ultimately help us optimize our business with expected level of market demand. On the other hand, though, we'll know that places like Ryanair has been extremely successful in Southwest, extremely essential long-term, without having a very high, very expensive first-class or business class product. We expect our marketing expenses will remain significantly below 2019 levels for the remainder of the year.Sales and other expenses decreased 47% year-over-year due primarily to a reduction in expenses associated with payment transactions as well as lower outsourced customer service costs as we move through the quarter and needed less support in processing -- reduced level of cancellations in May and June.Bad debt and other credit losses were up about 25% year-over-year in the quarter. We expect the IT expenses will remain roughly flat versus the prior year in the back half of the year.

So it's financially advantageous for them to work with us to get that demand. All of the world’s consumers and businesses will suffer if governments turn the internet into a “splinternet.” Booking Holdings CEO Glenn Fogel is one of rare U.S. public figures to say this out loud. And it's a more difficult thing. Appreciate it.Sure. And I made it very clear how much I believe in the future of the connected trend, the investments we're making, the things that we believe in the long-term will give us a competitive advantage over everybody.And I would -- I think, I'd be doing the wrong thing, if I was saying, we should stop trying to invest in those areas. In line with our growth in domestic travel, we are seeing that bookers are choosing to stay closer to home, and are more interested in less urban areas than pre-COVID.The share of these types of bookings on our platform has increased meaningfully this quarter. So we're going to do that. It's a big number compared to what we had seen in the past. We expect personnel expenses in the second half of 2020 will decline less than we saw in Q2 as we'll no longer see the benefit from government aid.
And at the same time, for the people who want that hotel.
I'm going to take me a long weekend around a place or something like that. The near-term may be volatile. US$5.345 billion (2019) Net income.

And if there is a marginal benefit to go into another channel to well use that too. And they're traveling despite all that is happening? However, the level of decline may be less than what we saw in the second quarter.Information technology expenses decreased 1% year-over-year due to lower outsourced data center and cloud costs.

So, we always want to make sure that we're getting the right bang for our buck, so to speak, and we're pleased with what the pace we're going at.I'd just add that when things are down on the level they are right now, I mean, we're talking when things are down over 80%. The final phase is focused on positioning the business to capture travel demand as it develops, so that we can emerge from the crisis on a strong footing and extend our leadership position.We completed the stabilization phase and are now working through our optimization phase. It's Glenn. He was early to eying Asia Pacific’s potential for growth as the next billion travelers come online.During a wide-ranging interview, Fogel also glossed on the ground he covered during an earnings call Thursday when he said he expected a recovery in travel volumes would take ““When a vaccine is approved, it doesn’t mean that immediately everyone gets it,” Fogel said in the interview. Or would you think of that as a temporary shift?

Thanks. We've said a couple of things about the alternative accommodation business. So Glenn, is the nature of the personnel reductions going to be, I guess, evenly distributed across your focused regions?