To receive assistance please fill out a form here: aka.ms/SurfaceCustomerCare and include this unique reference ID that we have created on your behalf: 2002218410801. The laptop does have fast charging and it treats the metal chassis as a heat sync, so getting hot when charging and under CPU load is normal. For anyone whos seen both what do you think the best color option is?Black looks nicest when new. You’re now signed up to receive Microsoft Store emails. technical support services. Void where prohibited or restricted by law.

Very little is loaded on the machine. Went through two units with the same problem (crashing, not waking from sleep, BSOD). Everything else look like working fine. If you need additional enterprise management and security tools for the workplace, you can switch to Windows 10 Pro for just $99 or purchase In less than 2 minutes answer a few questions and we’ll help you choose. Very little is loaded on the machine. Please up-vote this as helpful so that MS prioritizes fixing this issue which is harmful to my eyes! Kindly, The entire battery side and middle of the laptop were getting really hot, so I'm honestly not sure what it possibly could've been.Anyway, while it's not scalding hot anymore, and I believe I've fixed the issue with the Windows Updates, I still notice the laptop noticeably warm when charging and in use. Extended return offer period limited to 5 device returns total per eligible customer. By clicking sign up, I agree that I would like information, tips, and offers about Microsoft Store and other Microsoft products and services. Yet I noticed after I set it up that it has a hairline crack in the glass on the right hand side of the screen. I also really wish that Microsoft would start offering a surface laptop 3 with a discrete GPU option. After some searching, I noticed an executable tiworker.exe using up my CPU, and so I attempt to fix it. Press question mark to learn the rest of the keyboard shortcutsCookies help us deliver our Services. May not be combinable with other offers. There is intermittent cursor lag and other weird issues like tooltip artifacts and disappearing cursor in certain applications. *Access familiar features and trusted security right away. No big deal.Platinum. Void where prohibited or restricted by law. A less frequent problem is a sudden black screen.In the live screen freeze, there is no shutdown. thank u for the help :DTotally normal behavior on day one. I exchanged it for the Dell Inspiron 7391 2n1 and have been very happy with that laptop.

Price discount does not include taxes, shipping or other fees. I preordered matte black but Im kind of leaning towards sandstone. What in your opinion is the best looking colour for the surface laptop 3. And it didn't cool down until I removed the charger from the laptop. No matter what happened, it's big issues, I saw number of people reported it and talking about this on google. Refunds will take into account the discount. By using our Services or clicking I agree, you agree to our use of cookies. Now I use 'CCleaner' by Piriform to routinely clean this up.The second thing I did seems to have solved the problem. I'd steer people away from the AMD model because of it's lackluster performance, but otherwise I was happy. I've spent several hours being passed around to different support groups who all run the same steps and claim to have fixed it, without actually doing so. Very disappointing experience that overshadows great design, awesome keyboard, and trackpad. Heather In the reimbursements, the discount will be taken into account. This can be somewhat mitigated by using the battery saver settings when charging.that makes me feel a lot better lol, the only thing was that my cpu load was never high, but honestly i can see why it could heat up so quickly. Surface Customer CareI got the low end 128gb model at Best Buy. Make a powerful statement and get improved speed, performance, and all-day battery life.²Slim and stylish, available in 13.5” and 15” touchscreens, rich color options,¹ and two durable finishes. Microsoft Surface Laptop 3 – 15" Touch-Screen – AMD Ryzen 5 Microsoft Surface Edition - 8GB Memory - 256GB Solid State Drive – Matte Black (VGZ-00022) 4.4 out of 5 stars 461 14 offers from $1,195.00 Limit of 1 offer per device. Kindly, They have other solutions to offer as well.Thanks for your feedback, it helps us improve the site.Thanks for your feedback, it helps us improve the site. Void where prohibited or restricted by law. Surface Laptop 3: Up to 11.5 hours of battery life based on typical Surface device usage. But, when I am in middle of working on my papers or browsing internet, it shutdowns automatically. Available only in Microsoft online store in the United States (excluding Puerto Rico) and Canada.

I am waiting for the battery report I asked. It looks like I had some Windows Update issues when I first used the laptop maybe? share. I would have got myself a macbook 16" over surface laptop 3 if I knew Microsoft was selling such a disappointment. Bottom line: The Surface Laptop 3 13.5 is a worthy follow-up to last year's model.While there are no massive changes, the new Intel 10th … However, the performance of this device leaves a lot to be desired. Anything but ordinary. You can help protect yourself from scammers by verifying that the contact is a Bummer because it felt so good to type on and the trackpad rocked.

I held down the power button for 10+ seconds and the machine rebooted. Despite resetting, reinstalling OS from USB stick, and troubleshooting nothing works. Other exclusions and limits may apply.Offer valid from 9PM PT August 10, 2019 to 8:59PM PT August 16, 2019, while supplies last. The laptop was not moved overnight, and has had no drops or other damage. Day two should be much better in regards to both.

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