With a full index of documents and an analysis of document structure, users are led to the exact answer to their question.Go beyond simply delivering the best piece of content. If this is your first visit, be sure to check out the FAQ by clicking the link above. Here are tips for using 5 Oracle Knowledge Management features to provide answers and guidance to your customers during COVID-19.See what’s new in Oracle B2C Service, including Knowledge Management. Review our customer success stories to see how companies of all sizes capture, distribute, and effectively integrate knowledge into their customer service strategy.Increase agent satisfaction, decrease agent turnover, and reduce incident handling time in your contact center, by providing agents with easy access to knowledge they need to do their jobs well.Increase customer loyalty and advocacy with consistent and accurate answers and self-service access to a variety of knowledge and informational materials.Manage your operational costs and consolidate tribal knowledge at scale, while improving your service efficiency to meet your users’ needs.Is your company struggling to navigate the impact COVID-19 is having on your support organization? Personalize My Dashboard Copyright © 2019 Oracle and/or its affiliates All rights reserved. Increase the speed at which you develop information to support your customers and call center agents.

We recommend to start your searches with Knowledge Base first, then broaden as you need.

Create knowledge articles and materials that deliver the best answers quickly with an easy-to-use authoring tool and rich media support.Gain efficiencies and scale with easy-to-build, point-and-click custom templates that you can use to create announcements, news, FAQs, guides, and more.Use a broad set of content contributors to build the best possible knowledge repository. Wednesday, November 11, 2009. Oracle JD Edwards Knowledge Garden !!!

Knowledge Base, Knowledge Base Archive, patches, documentation, and Community results are returned through the Oracle Knowledge search engine that provides better precision, linguistic capabilities and natural language awareness. Our Instructors and Consultants: Have over 10 years experience in JDE. Keep pace with product strategy and provide a cloud solution feedback channel directly to Oracle development.

For a better experience, please enable JavaScript in your browser before proceeding. Create knowledge articles and materials that deliver the best answers quickly with an easy-to-use authoring tool and rich media support.

You'll find all of these resources and more in the Oracle Help Center.Cloud Customer Connect promotes peer-to-peer collaboration and the sharing of best practices. Applies to: JD Edwards EnterpriseOne Sales Order Management - Version XE and later Provide real life examples and application of the functionality. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX and Oracle Knowledge Management. JDE CNC & Development India's first blog on JD Edwards ERP. Show relevant excerpts—from within any document type—with the matching words and phrases highlighted so answers appear front and center.Make it easier for call center agents and customers to fine-tune search results, using products and categories. JDE CNC & Development India's first blog on JD Edwards ERP. JD Edwards Knowledge. It is important to determine all the environments a UBE exist in. See which knowledge articles are used to solve customer incidents and which have the lowest or highest deflection rates.Classify the most and least popular answers. Easily translate articles across multiple touchpoints with side-by-side translation.Reach more of your users in their native tongue with more than 33 supported languages.Efficiently translate articles to make them available in other languages with side-by-side translation for easy navigation across multiple touchpoints.Use cross-lingual search to enable global organizations to leverage knowledge assets in multiple languages.Provide knowledge everywhere—in any environment—on any page, within any app, or any device.Provide agents with the knowledge to provide quick and consistent answers and facilitate proactive and reactive service across multiple channels.Ensure users can find answers faster than ever with simple, selective browsing that delivers the right knowledge without extensive searching.Put knowledge where it’s needed—directly in a product, appliance, game console, or mobile app.Proactively open chat from the knowledge repository when needed, or directly share answers with customers through chat.Use prebuilt reports for insights into knowledge usage, customer interactions, resolution performance, and any content gaps in your knowledge repository.Better understand the effectiveness of your knowledgebase. Are at a mastery level of knowledge in their field.